"My name is Kurt W Simpson and live in Humptulips WA. In Jan 2010 I bought a Hitachi EX75UR and the tracks split on me. I needed to purchase new one’s. So after searching for a couple of weeks: I found that the best price and quality was through Viqan.
So I called Viqan and talk to Alasdair Mackenzie. The tracks were purchased. He offered to bring them to Humptulips for me. This a 2 ½ hr drive one way.
I was very thankful for I had no way to go get them. My friends and I put them on and they kept throwing the tracks after about 25 ft. Before I could get back to the tracks, it was a year. Due to family matters and health reasons.
In Feb of 2011 Alasdair called me up and asked how the tracks were working and I told him the problems I was having. I told him that I didn’t know what I was doing wrong. I explained to him my problems. He asked a bunch of question about the machine. Then he said he was going to check on the information and would get back to me.I thought to myself I more than likely will not here from him agin, because of the a mount of time that I allowed to go by.
A week later Alastar calls me up and said everything looked good, but he said he knows I have a problem. So he had me take my camera and take pictures of my old tracks and any tags I could find on the machine. I did as he asked. We found out that I had a EX75UR-3 not the EX75UR as I had told him. The tracks I needed were 0.05 mil thinner and the pitch on the tracks were different than the ones I had bought. I didn’t know what I was going to do. I did not have the money to buy a new set. The new set I bought wore some rubber off, so they were not new anymore. I told Alastar this. Alastar said that he would bring up the proper tracks that I needed and took the old ones back. All he ask for some gas money for delivering them up here. I was more than happy to do that. The next weekend He brought the tracks. My friends and I put them on in 2 hrs. My machine is now working very wonderfully
I WOULD LIKE TO SAY “YOU WILL NOT GO WRONG WHEN YOU DEAL WITH ALASTAR MACKENZIE AT VIQAN” THEIR WORD, BUSINESS ETHICS, AND PRODUCTS ARE TOP NOTCH."
